Are You Too Difficult To Work With? - Motivational Speakers Review

I was reading the blog post by the funny motivational speaker, Marilyn Sherman on customer service (link to blog post:?http://motivational-speakers-review.com/201li3/02/14/success-2/obsessed-or-just-passionate-about-customer-service)?and it got me to thinking about being accessible to our customers, and more importantly, being easy to work with. We all like to think we are easy to do business with. But are we sure? Have we defined what customer service looks like in our business? Do we know what our customers?define as good customer service? Do we return calls in a timely manner? Do we respond to deadlines? Do we listen more than we talk? Do we show them we appreciate their business? Is our website easy to maneuver? How many hoops do they have to jump through to do business with us? ?

Sometimes I wish CEOs would call their own companies and see what it feels like to enter voice mail hell ? or be put on hold three times ? or have to talk with someone whose accent we can't understand. Often I wonder how in touch the people at the top are with the front line service? ?And so today, I'm going to step back (as best I can) and try to see what it's like to do business with me from the customer's perspective.

If you think this doesn't matter, you're wrong. ?I have heard many clients complain about how hard it was to work with their last speaker. Amazing how they remember a small detail like what the speaker made them pick up for their green room -??over the job perfomance of the speaker! Being easy to work with matters. Can you afford to lose that business?

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Source: http://motivational-speakers-review.com/2013/02/15/communications/are-you-too-difficult-to-work-with

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